Post by ozark on Feb 3, 2018 4:04:25 GMT -6
Hello
new here and hoping for some help
have spent hours trying to sort issue including asking at Electroneum support with no luck after weeks waiting for a reply
Story goes,copy of post to support below
Paper wallet Its proving a bit of a nightmare for myself who is far from a PC expert I can find the transactions of my buys(from mexchange) into the blockchain with my paper wallet address using blockchain explorer,but cannot find them on the wallet on my Win 10 64 bit PC .Initially what I found after running everything that when it asked for my private key and view keys it told me they could not be found and if not a new one would be created ,did that but still zero balance,gave up in frustration
I then found a video advising what to do when you get a zero balance,I did all this and refreshed and still gave a zero balance .Not sure what else can be done .One point that is more confusing is, as in the video as it seems to create another wallet I see that the public wallet address is the same but the 2 other addresses are not the same as those when I first downloaded the paper wallet,is that correct
Just to answer any questions
1/ daemon up to date and running in the background each time I try,always refreshed
2/ I have saved all addresses from first wallet created and the 24 word phrase used to create the new wallet
3/ 3 Transactions from cryptopia are found using blockchain explorer but nowhere in wallet
Any insight hugely appreciated..
new here and hoping for some help
have spent hours trying to sort issue including asking at Electroneum support with no luck after weeks waiting for a reply
Story goes,copy of post to support below
Paper wallet Its proving a bit of a nightmare for myself who is far from a PC expert I can find the transactions of my buys(from mexchange) into the blockchain with my paper wallet address using blockchain explorer,but cannot find them on the wallet on my Win 10 64 bit PC .Initially what I found after running everything that when it asked for my private key and view keys it told me they could not be found and if not a new one would be created ,did that but still zero balance,gave up in frustration
I then found a video advising what to do when you get a zero balance,I did all this and refreshed and still gave a zero balance .Not sure what else can be done .One point that is more confusing is, as in the video as it seems to create another wallet I see that the public wallet address is the same but the 2 other addresses are not the same as those when I first downloaded the paper wallet,is that correct
Just to answer any questions
1/ daemon up to date and running in the background each time I try,always refreshed
2/ I have saved all addresses from first wallet created and the 24 word phrase used to create the new wallet
3/ 3 Transactions from cryptopia are found using blockchain explorer but nowhere in wallet
Any insight hugely appreciated..
